Privacy Policy

We're not collecting this stuff for fun - it all serves a purpose. Here's the breakdown:

• Processing Your Reservations: Can't book you a room without knowing who you are, right?
• Improving Your Experience: Remembering you prefer a quiet room on the top floor saves time next visit
• Customer Support: Helping you out when things go sideways or you've got questions
• Marketing Communications: Sending special offers and updates (only if you're cool with it - you can opt out anytime)
• Legal Compliance: Sometimes we've gotta keep records because Canadian law says so
• Facility Management: Making sure our spa appointments, restaurant reservations, and time-themed tours run smoothly

Everything we do with your data ties back to making your stay better or keeping the business running properly.

Security isn't just some checkbox for us - we actually invest in keeping your information locked down:

• Encryption: Your data travels through secure, encrypted channels (SSL/TLS for the tech-savvy folks)
• Secure Servers: We host everything on protected servers with regular security updates
• Limited Access: Only staff who genuinely need access to do their jobs can see your info
• Payment Security: We use PCI-compliant payment processors - we never store full credit card numbers ourselves
• Regular Audits: We routinely check our systems for vulnerabilities
• Staff Training: Our team knows the importance of privacy and gets regular training on best practices

No system's perfect, but we're doing everything we reasonably can to keep your data safe from prying eyes.

We're not in the business of selling your info to random companies. But there are times when we need to share data with trusted partners:

• Service Providers: Payment processors, booking platforms, email services - companies that help us operate
• Business Partners: Tour operators, spa suppliers, restaurant suppliers - only when it's relevant to your booking
• Legal Requirements: If the law requires it or we need to protect our rights (rare, but it happens)
• Business Transfers: If we ever sell or merge the hotel, your data would transfer to the new owners

Everyone we work with has to meet our privacy standards. We make sure they're contractually obligated to protect your information.

What we DON'T do: Sell your data to advertisers, rent out our guest list, or share your info for purposes unrelated to your hotel experience.

Yeah, we use cookies - not the chocolate chip kind, unfortunately. These little bits of code help our website work better:

• Essential Cookies: Keep you logged in, remember your preferences during a session
• Analytics Cookies: Show us which pages people visit so we can improve the site
• Marketing Cookies: Help us show relevant ads if you've visited our site before

You can disable cookies in your browser settings, but heads up - some parts of the site might not work as smoothly. Most browsers let you choose which types of cookies you're okay with.

We don't use cookies to track your activity across unrelated websites or build creepy profiles about you.

This is YOUR data, and you've got rights. Here's what you can do:

• Access: Ask to see what personal info we've got on file about you
• Correction: Tell us to fix anything that's wrong or outdated
• Deletion: Request we delete your data (within legal limits - sometimes we've gotta keep records)
• Opt-Out: Unsubscribe from marketing emails anytime - there's a link at the bottom of every message
• Portability: Get a copy of your data in a format you can use elsewhere
• Restrict Processing: Limit how we use your information in certain situations

Want to exercise any of these rights? Just email us at reservations@blightstormchronos.info or call (604) 555-0127. We'll get back to you within 30 days.

As a Canadian business, we follow federal privacy laws including PIPEDA. If you're not happy with how we handle things, you can file a complaint with the Office of the Privacy Commissioner of Canada.

We don't keep your data forever - that'd be weird and unnecessary. Here's generally how long we hold onto things:

• Booking Information: Kept for 7 years for accounting and legal purposes (Canadian tax law requirement)
• Marketing Data: Until you unsubscribe or we haven't heard from you in 3 years
• Guest Preferences: As long as you're an active guest - helps us remember how you like things
• Website Analytics: Typically aggregated and anonymized after 26 months
• CCTV Footage: Automatically deleted after 30 days unless needed for security or legal reasons

Once we don't need your data anymore and we're not legally required to keep it, we securely delete or anonymize it.

Our website and services are designed for adults. We don't knowingly collect personal information from kids under 13.

If you're booking for a family stay and need to provide info about minors in your party, that's fine - just make sure you've got the authority to provide that information as a parent or guardian.

If we discover we've accidentally collected data from a child under 13, we'll delete it ASAP. Parents, if you think this has happened, let us know right away.

Privacy laws evolve, technology changes, and our business grows - so this policy might need updates from time to time.

When we make changes, we'll update the "Last updated" date at the top of this page. For major changes, we'll send you an email or post a notice on our website.

It's worth checking back occasionally to stay in the loop. We'll always try to give you reasonable notice before any significant changes take effect.

Got questions about this privacy policy? Concerns about how we're handling your data? Want to exercise your privacy rights? We're here to help.

We'll respond to your privacy inquiries within 30 days. If you need immediate assistance with a reservation or guest services matter, calling is usually faster than email.